Sunday 29 April 2012
Surviving Stress in Emergency Communications: Recognition, Reduction and Management
Stress is one of the most common words used in society today and something that each one of us will experience at some point in our life. Stress affects people of all ages, professions and life situations. However, Emergency Communications as a profession is inherently stressful with the various demands placed upon them by nature of the profession. Understanding these causes of stress in the profession will allow the Public Safety Telecommunicator to recognize and mitigate some of the stressful situations that they may encounter. This course addresses how to detect stress within yourself and co-workers and provides measures to reduce the impact.
Monday 30 April 2012
Effective Communications Training Officer Program
An innovative training program for a Communication Center is an essential component for the telecommunicator trainee to be successful. The effectiveness of this program will solely be based upon your dedication and the department’s commitment to the program. Each must have a full understanding of the program along with the roles and responsibilities to improve the quality of telecommunicators that go through this program. Training programs need to focus on performance and have a system to effectively evaluate and document performance. Such training programs are known as performance based training programs and have become the standard for the emergency communication industry.
This course will give an overview of an Effective Communications Training Officer Program, review the ANSI standard and provide information on how to start implementation in your department.
Pre/post-Congress courses are hosted by the APCO Institute and are USD $199 each.
Register for both courses & received a discount price of USD $300!